How Payments and Charges Work
Transparent pricing and secure payment processing.
Authorization Hold
When you book a service, an authorization hold is placed on your card. This is not a charge, it's a temporary hold to verify your payment method. The hold amount is based on the service selected and any additional factors identified during booking.
When Are You Charged?
You are only charged after the service is completed. The final charge may differ from the authorization hold based on the actual service conditions encountered by the technician. If no service is rendered, the hold is released back to your account.
How Pricing Works
Transparent upfront pricing shown before confirmation. Final price is confirmed before dispatch based on service type, vehicle specifics, and location. Additional charges may apply for complex situations, always disclosed before proceeding. No hidden fees.
Accepted Payment Methods
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payments are processed securely with industry-standard encryption.
Questions about billing? Contact us at
support@roadmateservice.comWhat you pay and when
You see the price for your service before you confirm anything. That number is based on the service type you picked, your vehicle, and your location, and it is the number we work from. If something on scene changes the job, say a jump start turns into a tow because the alternator is dead, the technician or the dispatcher tells you the new price and you approve it before any additional work happens. Nobody gets a surprise total after the fact.
Why the price is what it is
Roadside pricing comes down to a few honest variables. Distance matters, because a truck driving 30 miles out to a rural exit costs more to run than one working downtown. Vehicle size matters, since a lifted three-quarter ton pickup or a low-clearance sports car needs different equipment than a sedan. Time of day matters a little, because overnight and holiday coverage is harder to staff. Difficulty matters too: a car in a ditch or stuck in a tight parking garage takes longer and sometimes needs a second set of hands.
Receipts, disputes, and refunds
Every completed job gets an emailed receipt with the service, the date, and the amount. If a charge does not look right, contact us before disputing it with your bank. We can pull the dispatch notes, the technician report, and the timestamps in minutes, and if we billed something we should not have, we refund it. Our full policy on cancellations and no-service situations lives on the refund policy page.
If your employer, insurer, or fleet manager needs an itemized invoice for reimbursement, just ask and we will send one in a format they will accept.