Track Your Rescue
Enter your booking ID, email address, or phone number to view real-time dispatch status.
What tracking actually shows you
Type the phone number or email you used at booking and the page pulls up every active request tied to it. From there you see where your job sits in our dispatch process, who is coming, and what time they told us they would arrive. The progress you see moves as the job itself moves, so what you read here matches what our dispatch board shows. No guessing, no automated timer counting down while nothing happens behind the scenes.
If a provider hits traffic, a train, or a closed ramp, the dispatcher posts an update instead of letting the ETA quietly slip. That is the part most people care about when they are sitting on a shoulder at night.
The stages your request moves through
- Request received. We have your service type, location, and vehicle details, and a real person reads the request.
- Confirmed and preparing dispatch. Your service is confirmed and we line up the technician for your job.
- Technician en route. The truck is moving toward your location.
- Technician arrived. Your technician is on scene and starting work.
- Service completed. The job is finished and your final total is settled.
While you wait
Stay with your vehicle if it is safe to do so, keep your hazards on, and stand away from moving traffic if you are on a highway shoulder. Keep your phone volume up because the driver often calls when they are a few minutes out and need a landmark or a gate code. If your location changed after booking, or the car was moved, call us so the dispatcher can send the driver to the right spot.
Nothing showing up when you search? Try the other contact detail you might have used, since the lookup matches on the exact phone number or email attached to the booking. Still nothing, call dispatch and we will find the job for you.