Privacy Policy

At Roadmate Services LLC ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website at roadmateservice.com or use our nationwide roadside assistance services.

1. Information We Collect

We collect the following types of personal information to provide and improve our roadside assistance services:

• Contact Information: Name, email address, phone number
• Vehicle Information: Make, model, year, color, license plate
• Location Data: Precise GPS coordinates and street address where service is needed
• Service Details: Type of assistance requested, urgency level, special circumstances
• Payment Information: Credit/debit card details processed securely through PCI-compliant payment processors. We do not store full card numbers on our servers.
• Usage Data: IP address, browser type, device information, pages visited, and cookies for analytics and service improvement
• Communication Data: Records of calls, emails, SMS messages, and support inquiries

2. How We Use Your Information

We use your personal information for the following purposes:

• Provide roadside assistance services and dispatch qualified service providers to your location
• Process payments and authorization holds for services rendered
• Communicate service updates, dispatch status, and provider arrival times
• Respond to inquiries and provide customer support
• Send booking confirmations, payment receipts, and service completion notifications
• Improve our services, website functionality, and user experience
• Monitor service quality and ensure platform security
• Comply with legal obligations and enforce our terms of service

3. Sharing of Personal Information

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

We may share your information with the following categories of recipients:

• Service Providers: We share your location, vehicle information, and contact details with third-party towing companies, roadside assistance providers, and dispatch partners solely for the purpose of fulfilling your service request. These providers are contractually obligated to use your information only for service delivery, with the exception of not sharing information obtained by SMS opt-in and phone numbers collected for SMS consent.
• Payment Processors: We share payment information with PCI-compliant payment processors (such as Stripe) to securely process transactions. We do not store full credit card numbers on our servers, with the exception of not sharing information obtained by SMS opt-in and phone numbers collected for SMS consent.
• Service Partners: We may share limited information with technology vendors who assist in operating our platform (hosting, analytics, customer support tools), subject to confidentiality agreements, with the exception of not sharing information obtained by SMS opt-in and phone numbers collected for SMS consent.
• Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.

4. SMS Communications & Consent

By providing your phone number and using our services, you consent to receive SMS text messages from Roadmate Services LLC related to your roadside assistance requests.

Types of SMS Messages

You may receive SMS messages regarding:

• Service request confirmations and booking details
• Dispatch updates and provider assignment notifications
• Estimated time of arrival (ETA) updates
• Service completion confirmations
• Payment confirmations and receipts
• Follow-up communications related to your specific service request

Message Frequency

Message frequency varies based on service activity. Customers may receive up to 5 SMS messages per service request depending on the complexity and duration of the service.

Opt-Out Instructions

You can opt out of SMS communications at any time by replying STOP to any SMS message.

After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number. Note: You cannot opt out of transactional messages related to active service requests.

Help & Support

For assistance with SMS communications, reply HELP to any message from us, or contact us at:

• Phone: 412-339-9485
• Email: support@roadmateservice.com
• Website: roadmateservice.com/contact

Standard Messaging Disclosures

• Message and data rates may apply — Standard carrier messaging rates apply based on your wireless plan
• Message frequency varies — You will only receive messages related to your active service requests
• Reply STOP to opt out — You can stop receiving SMS messages at any time
• Reply HELP for assistance — Get support information via SMS

Privacy of SMS Data

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties or affiliates. For full details on how we handle your data, please review our Privacy Policy.

5. Location Data

When you use our roadside assistance services, we collect your precise location data to coordinate the nearest available service provider to your location. This is essential for service delivery.

• Purpose: Location data is used solely for service delivery, dispatch coordination, and provider routing
• Sharing: Your location is shared with assigned service providers only for the duration of the service request
• Retention: Location data is retained as long as necessary for service completion, billing, and legal compliance
• Control: You may disable location services in your device settings, but this will prevent you from using our location-based booking system

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and to analyze traffic patterns.

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve it
• Preference Cookies: Remember your settings and preferences for a better experience

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Access controls and authentication measures
• Regular security assessments and monitoring

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights

You have certain rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal obligations
• Opt-Out: Unsubscribe from communications where applicable
• Portability: Request your data in a structured, machine-readable format

To exercise these rights, contact us at support@roadmateservice.com.

9. Third-Party Service Providers

To fulfill roadside assistance requests, we dispatch third-party service providers (tow truck operators, mobile mechanics, lockout specialists, etc.) to your location. When you request service:

• We share your location, vehicle information, and contact details with the assigned service provider, with the exception of not sharing information obtained by SMS opt-in and phone numbers collected for SMS consent.
• This sharing is limited to what is necessary to complete your service request, with the exception of not sharing information obtained by SMS opt-in and phone numbers collected for SMS consent.
• Service providers are contractually obligated to protect your information and use it only for service delivery, with the exception of not sharing information obtained by SMS opt-in and phone numbers collected for SMS consent.
• We do not authorize service providers to use your information for any purpose other than fulfilling your service request, with the exception of not sharing information obtained by SMS opt-in and phone numbers collected for SMS consent.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at support@roadmateservice.com and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you of significant changes where required by law

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: