Talk to Our Support and Billing Team

We're here to help, reach out for any questions or concerns.

If you are stranded right now, do not use this form. Book a service request or call dispatch directly so a technician can start moving toward you while we sort out the details. This page is for everything else: billing questions, refund requests, feedback on a job that already happened, provider network applications, and general questions about how our dispatch model works.

When you write in about a past job, include your booking reference, the phone number you booked with, and the date of service. That lets us pull the dispatch record, the technician's notes, and the payment authorization in one pass instead of trading three emails to identify the call. Refund and billing questions are usually resolved within one business day once we have the reference number.

Get In Touch

Our team typically responds within 24 hours.

Dispatch runs around the clock, every day of the year, including holidays. The support desk that handles billing, refunds, and partnership questions keeps regular business hours, so a message sent late on a Friday is usually answered Monday morning. Anything urgent and vehicle related should go through dispatch instead, since that line is always staffed.

Email Support

support@roadmateservice.com

We respond within 24 hours

Hours

24/7 Dispatch Operations

Support inquiries: Mon–Fri, 9am–6pm ET

Billing & Refunds

Authorization holds, charges, refunds

Include your booking reference number

Partnership Inquiries

Join our provider network

Visit our Partnership page for details

Need Immediate Roadside Help?

Don't wait for email, submit a service request and our dispatch team will coordinate help fast.

Send a Message

Fill out the form and we'll get back to you.

Quick question?Urgent? Book or call instead