Refund Policy
Last updated: March 2025
Authorization Holds
An authorization hold is placed on your card when you submit a service request. This is not a charge — it secures your dispatch request. If the service is not completed, the hold will be automatically released within 3–7 business days depending on your bank.
Service Cancellations
You may cancel your service request at no charge before a technician has been dispatched. Once a technician is en route, a cancellation fee of up to $50 may apply to cover dispatch coordination costs.
Completed Services
Once a service has been completed, the final charge will be processed. Refunds for completed services are evaluated on a case-by-case basis. If you believe the service was not performed satisfactorily, please contact us within 48 hours of service completion.
Pricing Adjustments
If your service requires additional work beyond the original request, our dispatch team will contact you before processing any additional charges. You will always be informed and have the option to approve or decline additional work.
Duplicate Charges
If you notice a duplicate charge on your account, please contact us immediately. We will investigate and issue a refund for any confirmed duplicate charges within 5–10 business days.
Billing Disputes
If you have a billing dispute, please contact our support team at support@roadmateservice.com with your booking reference and a description of the issue. We will review all disputes within 3 business days and respond with a resolution.
Non-Refundable Cases
Refunds will not be issued for: services completed as requested, no-show situations where the customer is not present at the specified location, cancellations after technician arrival, or false/misleading service requests.
Contact Us
For refund requests or billing questions, please email support@roadmateservice.com with your booking reference number. Our team typically responds within 24 hours.